Reference

What You Agree To When You Use idatoto

These terms set out the rules that apply to your account — how it's opened, how deposits through DANA, OVO, and GoPay are handled, and what we expect from both sides. Access depends on local law and is available only where local law permits.

Account eligibility conditionsDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension termsGoverning jurisdiction notice
idatoto What You Agree To When You Use idatoto
REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, our support team handles account and policy questions directly. Have your account ID and wallet reference ready when you get in touch — it speeds up the process.

Live Chat Open the chat widget from any page on idatoto. Describe your query and share your account ID so we can pull up your record right away.
Email Support Send detailed queries — including wallet dispute details or account suspension questions — to our support address listed in your account dashboard.
Account Help Centre Log in and visit the Help section to submit a formal terms-related request, track its status, and receive a written response to your query.
HOW WE OPERATE

How We Handle Your Account and Data

We collect only the information needed to run your account — your registered email, mobile number, and the wallet details you link for DANA, OVO, or GoPay transactions. We do not sell your data to third parties. Here is how we manage it day to day.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. We never ask for your wallet PIN — if someone does, report it immediately.

Data Retention

Transaction records and account data are retained as required by applicable regulations. You may request a summary of your stored data by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your preferred deposit method — DANA, OVO, or GoPay — so checkout loads faster.

Requesting Changes

To update your registered wallet, email address, or request account closure, submit a verified request through the Help Centre from your logged-in account.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and access. If yours is not here, live chat or email support can give you a specific answer.

No. Your deposit wallet must be registered in your own name. Using another person's DANA or OVO account breaches our terms and may trigger an account review or suspension.

Depending on the breach, we may restrict your account, suspend withdrawals pending review, or close the account entirely. You will receive written notice via your registered email.

Log in, go to Account History, and export your transaction log. For a formal data request, contact support with your account ID and we will provide the relevant records.

We aim to notify you before material changes take effect. Continuing to use your account after the effective date means you accept the revised terms — check the date at the bottom of this page.

Local law takes precedence. Access is available only where local law permits. If you are unsure whether these terms apply in your region, seek local legal advice before using the platform.

Submit a closure request through the Help Centre while logged in. Any pending GoPay or OVO withdrawal will be processed before the account is deactivated, subject to verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.